How to connect a channel

To connect a new channel in Banktrack, such as email, WhatsApp, or Telegram, the first thing you need to do is go to the Channels section.

Click on the Add channel button to select your preferred channel. You can add as many channels as you like. Below are the details for adding each of the channels:

Enter the WhatsApp number along with the country code and click Continue.

You will receive a code on your WhatsApp number that you need to enter on the next screen to validate that the number is correct. After this, click Add WhatsApp to create the channel.

If you do not receive the verification code on your mobile, it’s possible that you haven’t accepted WhatsApp’s Terms and Privacy Policies. We recommend adding the Banktrack bot (+34 629 95 59 67) and sending it a message. It will respond with a link that you need to open on your device to accept the update. If you do not accept it, conversations with businesses cannot be initiated.

Once the connection is complete, if you already have reports and alerts created, you can link the newly added channel to your existing reports and alerts. If you don’t do this now, don’t worry; you can do it later from the reports and alerts settings.

If you have any questions about connecting a channel, you can contact us via the chat you'll find in the bottom right corner of the screen.

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